SYDNEY, AUSTRALIA, 26 July 2024 – Commercial property insurer FM has received a 2024 Mansfield Award for excellence in corporate property insurance claims service at last night’s annual Mansfield Awards in Sydney. It marks the company’s fourth time as a recipient of the award, following consecutive wins in 2018, 2019 and 2020.
“Claims are the cornerstone of FM. The claims team proactively work with our clients and broker partners to prepare, protect and restore operations in the event of a loss. Resilience is pivotal in all aspects of business, but when faced with risk and loss, our field engineers and claims team ensure our clients can keep progressing in a timely manner,” said Andrew Stafford, Operations Senior Vice President, FM Australia & New Zealand.
“We are honoured by this recognition from Mansfield Awards, and proud of our claims team for continuing to build strong relationships with our clients whilst working together onsite following a loss.”
The Mansfield Awards is a not-for-profit industry event that recognises the vital role of claims professionals and rewards claims excellence in the Australian insurance industry.
This year’s winners were determined by a combination of factors and data sources, including surveys of customers and brokers who rated insurers on their claims handling, speed of service, proactivity, accuracy and fairness.
Funds raised from sponsorship of the Awards are used to cover costs, with the balance donated to the Amal Mulia Orphanage in Sumatra, Indonesia.
About FM
Established nearly two centuries ago, FM is a leading mutual insurance company whose capital, scientific research capability and engineering expertise are solely dedicated to property risk management and the resilience of its policyholder-owners. These owners, who share the belief that the majority of property loss is preventable, represent many of the world’s largest organisations, including one of every four Fortune 500 companies. They work with FM to better understand the hazards that can impact their business continuity to make cost-effective risk management decisions, combining property loss prevention with insurance protection.